In the last post on KPI’s I promised to help you work out if your team was ‘normal’. Before I do that, a few caveats:
- This is about results, not behaviours although behaviours usually lead to results
- ‘Not normal’ means you have a way to go but there is a strategy!
- ‘Normal’ does not mean your job is done. World-class is significantly better than normal
First of all what do I mean by normal?
Simply the statistical normal distribution curve of proven behaviours.
This is not about being judgemental or deviant behaviour – it’s just about what you’d expect if you tested or assessed a group of people; a class of reception children, computer usage amongst a random group of adults. In other words it’s about a normal distribution curve.
In any team it’s unlikely you’ll have a group of superstars. Not impossible (see world-class comment earlier) but unlikely. What’s likely is that you’ll have most of your people just under or just over target some of them well over target (good stuff) and some well under (less good). Read More→